Refund policy

Refund & Return Policy

At Almasy Perfume, we are committed to providing premium-quality fragrance products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, provided the item is unused, unopened, sealed, and in its original packaging with all labels intact.

For hygiene, safety, and quality assurance reasons, opened, used, or unsealed perfumes, room sprays, diffusers, incense (bakhoor), fragrance oils, and other fragrance products cannot be returned or refunded, unless the product was delivered damaged, defective, or you received the wrong item.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide your order number along with clear photos of the product and packaging. Once your claim has been reviewed and approved, we will offer a replacement, exchange, or refund, depending on the circumstances.

Approved refunds will be issued to the original payment method within 7–14 business days after the returned item has been received and inspected. Original shipping charges are non-refundable unless the return is due to our error.

To request a return or refund, please contact our customer support team before sending any item back. Returns sent without prior authorization may not be accepted.

By placing an order on our website, you acknowledge and agree to the terms of this Refund & Return Policy.