Shipping policy

Shipping Policy

At Almasy Perfume, we are committed to delivering your orders safely and as quickly as possible.

We currently ship across the United Arab Emirates (UAE). Orders are typically processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery time is 1–3 business days, depending on your location. Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information so you can monitor your delivery.

Please ensure that your shipping address and contact details are accurate when placing your order. Almasy Perfume is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If a delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review your request and resolve the issue as quickly as possible.

If you have any questions about shipping or your order, please contact our customer support team using the contact details provided on our website.